Returns
Because ShividiV sells delicate art objects and digital files, returns are handled with care and reviewed case by case.
Physical artworks
If an item arrives damaged, contact the atelier quickly with photos of the package and artwork. We will review the case and help with a fair solution.
Digital files
Digital downloads cannot usually be returned after delivery because the files are already accessible. If there is a technical issue, contact us and we will help unlock or resend the files.
Custom and request pieces
Original-by-request or special prepared pieces may have unique terms shared during the conversation before payment is confirmed.
These pages are written to be simple and human. If you need a specific detail before ordering, contact the atelier and we will help calmly.